GENERAL TERMS

The terms and conditions listed below govern the use of our online store www.viddajewelry.com provided by Julia & Loren S.L. Our VAT number is B95885273. The contact e-mail is info@viddajewelry.com
To ensure in full the rights of consumers and users of our site www.viddajewelry.com these General Conditions are established in accordance with the provisions of the Spanish law (Royal Decree 1133/1997 of July 2011). Any disputes relating to a contract under these terms and conditions shall be subject to the jurisdiction of the courts of Spain.
The present document contains Conditions regulating the use of this website, and the contract binding both parties. These Conditions establish the rights and obligations of the user and VIDDA regarding the products/services we offer on our website. Please read the present Conditions carefully before completing your order. The formalization of an order indicates your agreement to all the terms and conditions specified on our web site.Vidda reserves the right to change the General Sales conditions at any time and without prior notice.
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

REGISTRATION AND ACCOUNT

You may register for a free account by completing and submitting the account registration form on our website and you will receive a user ID and password. You must keep your password confidential not allowing any other person to use your account to access the website.
You may cancel your account on our website using your account control panel.

RESPONSIBILITIES

Due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web site.
Characteristics such as changes in colour will not be considered defects. Indeed, they should be expected and appreciated. We carefully select our products, although their natural characteristics are unavoidable, and should be accepted as part of the product’s individual appearance.
Vidda cannot be held responsible for non-compliance with the contract undertaken in the event of stock shortage, non-availability of the product, disturbance with the transport services or force majeure.

PRICE AND TAXES

No minimum purchase is required and shipping costs will be excluded on orders over $300.
Taxes will be applied during the check out process. 21% taxes are compulsory except in the following cases:

  • When the billing address is not in a EU country.
  • When the billing address is in a EU country and the business is registered with a valid intra-communitarian VAT number.

Prices are available in both Euros and US Dollars

PAYMENT CONDITIONS

Full payment of the order is required before delivery.
We strive to make things easy for you, so we offer a variety of payment methods:

BANK TRANSFER:
We recommend our clients to send us a bank slip or proof of payment. Any commission or charges remain at customers expenses.

BANK ACCOUNT IN EUROS: BANK ACCOUNT IN DOLLARS:
BANK NAME: KUTXABANK, S.A BANK NAME: TransferWise
BANK ADDRESS: Gran Vía, 30 - 32 1ª Planta. 48009 Bilbao, España BANK ADDRESS: 19W 24th Street, 10010 New York
ACCOUNT NAME: JULIA & LOREN, S.L.
ACCOUNT NAME: JULIA & LOREN, S.L.
CURRENCY: EUROS CURRENCY: AMERICAN DOLLARS
ACCOUNT NUMBER: 2095 0359 5091 1764 1046 ACCOUNT NUMBER: 8310051257
IBAN: ES56 2095 0359 5091 1764 1046 ACH ROURTING NUMBER: 026073150
BIC (SWIFT CODE): BASKES2BXXX WIRE ROUNTING NUMBER: 026073008

CREDIT CARD:
Pay in a secure and easy way with your Visa, Euro6000 or Master Card. There is no surcharge for using your credit card to make purchases. The authentication system provides a high degree of security for your purchases through the internet verifying the identity of the cardholder before approving the purchase.

PAYPAL:
When choosing PAYPAL as payment method you will be redirected to the PayPal site. Otherwise, you can visit www.paypal.com and forward your payment to our account info@viddajewelry.com PayPal provides you with the highest level of flexibility and security. You only have to open your account, register your credit or debit card and stay safe while shopping on the Internet.

DELIVERY

Vidda ships worldwide. Please contact us at info@viddajewelry if you need more information, or prepare your online cart in order to get an automatic quotation.
Customer remains responsible for all import taxes and duties if any.
Delivery time usually takes around 2-5 working days, depending on the destination. Unless otherwise noted, orders confirmed and paid before 12pm usually ship out the same day. A delay could happen due to the following reasons: special articles, unforeseen circumstances, availability.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Upon receipt the shipment must be checked for accuracy and completeness.
We do not ship to PO Box addresses.

RETURN POLICY

The customer is entitled to return any non-convenient ítem or if your order contains damaged or faulty goods (other than the usual irregularities of a natural or handcrafted product). Please contact us on the (+34) 94 612 22 74 or at info@viddajewlry.com within 14 natural days after reception of your order.
The customer will be requested to provide photos clearly showing the defect. Based on these photos, Vidda will inform at the earliest time by e-mail whether the defective product is to be repaired, replaced or refunded. Vidda reserves the right to deny any return or reclamation and shall have no liability for damaged or faulty goods unless notification of such damage has been made within fourteen days of delivery.
Return shipping costs are at the expense of the client. Vidda will only refund return shipping costs after the reclamation has been checked and accepted.
Vidda trades natural and crafted products so pieces will not come out exactly the same and colours might vary depending on the dye lot. Please note that actual colours may vary from pictures depending on your computer settings and the dye lot.

Delivery address:

Vidda
c/Urkiola 11 Bajo
48012 Bilbao
Spain

CARE & CLEANING

We recommend our customers to store the items in an airtight plastic bag when not worn. Keep them away from direct light and air. Showcases and shop windows have an adverse effect on the items.
Silver plated components: to clean the silver plated components we recommend using a soft polishing cloth. Gold colour components: to keep them at their best we recommend not to clean them.
Leather: It is recommended that you use hydrating cream (preferably perfume and colorant free) on your leather accessories every 2-3 months. Creams may alter the colour of the leather slightly.
Swarovski crystals: please use a soft cloth to clean crystals.
Please avoid exposing metal, leather, fabric and other materials to water. We suggest the user to remove it before carrying out potentially damaging activities, such as playing sports. Do not expose the jewelry to abrupt changes in temperature and try to avoid contact with cosmetics and household products, as they sometimes contain certain ingredients which may alter the colour of your jewelry.

INTELLECTUAL PROPERTY

All the materials, photos and content included on this website are owned by Vidda.

PROTECTION OF PERSONAL DATA

Vidda guarantees that your personal data will be held in strict accordance with current Spanish data protection laws. All the information submitted by our clients is treated as strictly confidential and will not be shared with any third parties under any circumstances without prior client consent. Customer information is password protected and only accessible by the appropriate department/individual for the purpose of processing your order and sending information which is relevant to our company. Please contact info@viddajewelry.com if you have any question about our privacy policy or if you want to access or correct your information.

CUSTOMER SERVICE

If you have any questions, concerns or comments, please contact us on the (+34) 94.612.22.74 or at info@viddajewelry.com. We are always happy to hear from you.