The customer is entitled to return any non-convenient ítem or if your order contains damaged or faulty goods (other than the usual irregularities of a natural or handcrafted product). Please contact us on the (+34) 94 612 22 74 or at within 14 natural days after reception of your order. The customer will be requested to provide photos clearly showing the defect. Based on these photos, Vidda will inform at the earliest time by e-mail whether the defective product is to be repaired, replaced or refunded. Vidda reserves the right to deny any return or reclamation and shall have no liability for damaged or faulty goods unless notification of such damage has been made within fourteen days of delivery. Return shipping costs are at the expense of the client. Vidda will only refund return shipping costs after the reclamation has been checked and accepted. The product must be in perfect condition and in its original packaging. Once the product have been received in our warehouse, and after verification, the refund will be made for the value of the product purchased, according to the payment method made by the customer. Vidda trades natural and crafted products so pieces will not come out exactly the same and colours might vary depending on the dye lot. Please note that actual colours may vary from pictures depending on your computer settings and the dye lot.

Delivery address: Vidda c/Urkiola 11 Bajo 48012 Bilbao España